The short version
If something’s wrong, we’ll fix it. If you changed your mind, there’s a window for that too.
Changed your mind
Unopened items in original packaging can come back within 30 days of purchase. The return shipping is on you unless we messed up. Once we receive the package and confirm everything’s in sellable condition, we’ll process your refund to the original payment method. Give it 5–10 business days to show up.
You can choose between a refund to your original payment method or store credit. Store credit processes faster and skips the bank wait time. Some people prefer that. Your call.
What can’t come back
Opened items, mystery boxes, final clearance stuff, and certain select products are final sale. Coolers and bulk orders of 10 or more items have their own return process—those have to go back by mail rather than through a drop-off location. We reserve the right to refuse returns that don’t meet the criteria. Returns over $500 may require an ID check to match the original order name.
Damaged or wrong item
Open your box and find something broken or the wrong thing entirely? Let us know within a few days of delivery. Snap a photo, send it through the contact page, and we’ll sort it out. Replacement or refund—your choice.
How to start a return
Head to the returns section of our site with your order number and start the process there. You’ll get a QR code for drop-off returns or a prepaid label if you’re shipping it back. Don’t just send something back without initiating the return first. It’ll get lost in the shuffle and we won’t be able to help.
Refund timing
Once your return is inspected and approved at our warehouse, the refund goes back to your original payment method. Banks can take up to 10 business days to post it. If it’s been longer than that, reach out and we’ll look into it.
Exchanges
We don’t do instant exchanges, but the return process is exchange-friendly. Choose store credit as your refund method, and you can use it right away to grab what you actually wanted.