Where we ship
We ship within the United States, including Alaska and Hawaii. International options are in the works, but for now, US only.
Processing time
Orders go out within 3–5 business days after you place them. If you order on a weekend or holiday, the clock starts the next business day. During busy periods—holiday drops, new releases—it might take an extra day or two. You’ll get a confirmation email once your package is on the move.
Shipping speeds and costs
Standard shipping takes about 5–7 business days after dispatch. Expedited options are available at checkout if you need things faster. Shipping costs are calculated based on weight and destination, and you’ll see the exact amount before you pay. Orders over $90 qualify for free standard shipping. That threshold applies to US orders only.
Tracking
Every order comes with a tracking number. You’ll get it in your shipping confirmation email, or you can check your account page if you have one. If tracking hasn’t updated in a few days, give it a little time—carriers sometimes lag on scans. If it’s been a week with no movement, reach out through the contact page and we’ll dig into it.
Shipping protection
You’ll see an option to add shipping protection at checkout. If you buy it and something goes wrong in transit—lost, damaged, stolen—you can file a claim through the protection provider. If you skip it, you’ll need to file a claim with the carrier directly. We’re not liable for carrier issues once a package leaves our warehouse.
Wrong address
Double-check your shipping info before hitting that order button. If you catch a mistake before your order ships, contact us right away and we’ll try to fix it. Once it’s out the door, we can’t redirect it.
Damaged in transit
If your box arrives looking rough, note it with the carrier if possible and snap some photos. Then contact us within 48 hours. We’ll sort out a replacement or refund. If you purchased shipping protection, file the claim through that first—it’ll be faster.